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Verify that you are using the email address: MQAOnlineservice @flhealth.gov Also, If you have spam blocker on your computer, you will not be able to receive emails from Licensure Services without updating your spam blocker to allow emails from the Department.

Please update your spam blocker to receive emails from @flhealth.gov or contact our Licensure Support Services at (850) 488-0595, for assistance with the Online Services portal and for renewal information.