Licensee and Renewal FAQs
At the following address:
Department of Health MQA Agency Clerk’s Office
4052 Bald Cypress Way Bin CO1
Tallahassee, Florida 32399-3251
Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.
Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.
Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.
There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.
- Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.
- Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.
- Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03
- There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.
- Be sure that all credit card data fields are completed.
The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.
The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.
The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595.
Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time
When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.
If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)
Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?
For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:
- Open Internet Explorer and select ‘Tools’ from the top menu bar.
- Select ‘Internet Options’ from the drop down list.
- Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
- From the ‘Security’ tab window click on/select ‘Medium’.
- To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
- From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.
No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.
You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.
Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?
No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.
Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire
I am going to be terminating or relocating my practice and will no longer be available to my clients. Am I obligated to let my clients know?
The clients or users are to be notified by the licensee publishing in the newspaper of greatest general circulation a notice which shall contain the date of termination or relocation and an address where the records are available. Further information can be found in Rule 64B4-9.001, F.A:C.
Besides completing the supervised training requirement, a licensee must complete a Qualified Supervisor Affirmation Statement (found on this website under Applications and Forms), return the completed form to the board office with the supervisory training documentation and receive a letter from the office stating they have been approved as a “qualified supervisor”. For qualified supervisor requirements, read the following rules:
Keep the certificate/s for at least 4 years in your personal records; it doesn’t have to be sent to the board office. If your file is audited, it will be requested at that time.
Personal Records Exempt from Public Disclosure
As provided by s. 119.071, Florida Statutes, certain information maintained by state agencies is exempt from public disclosure, and is therefore deemed confidential. Accordingly, the Florida Department of Health protects the social security numbers obtained in the performance of its statutory responsibilities.
However, s.119.071(4) (d), Florida Statutes, additionally provides for the exemption of home addresses and telephone numbers from public disclosure for certain occupational groups as listed below.
Note: Home addresses and telephone numbers of spouses and children of individuals who are covered by these occupational groups are also exempt from public disclosure.
Occupational Groups Who Qualify for Exemption
- Active or Former Law Enforcement Personnel
- Active or Former Correctional and Correctional Probation Officers
- Active or Former Personnel of Department of Child & Family Services whose duties include the investigation of abuse, neglect, exploitation, fraud, theft, or other criminal activities
- Active or Former Personnel of Department of Health whose duties are to support the investigation of child abuse or neglect
- Active or Former Personnel of Department of Revenue or local governments whose responsibilities include revenue collection and enforcement or child support enforcement
- Firefighters certified in compliance with s. 408, F.S.
- Justice of the Supreme Court • District Court of Appeal Judges
- Circuit Court Judges
- County Court Judges
- Current or former State Attorneys, Assistant State Attorneys, State Prosecutors, and Assistant State Prosecutors
- General and Special Magistrates
- Judges of Compensation Claims
- Administrative Law Judges of Department of Administrative Hearing (DOAH)
- Child support enforcement hearing officers
- Current and former human resource, labor relations or employee labor relations directors, assistant directors, managers, or assistant managers of any local government agency or water management district whose duties include hiring and firing employees, labor contract negation, administration or personnel-related duties
- Current and former Code Enforcement Officers
- Current and former guardians ad litem as defined in s. 820, F.S.
- Current and former juvenile probation officers, juvenile probation supervisors, detention superintendents, assistant detention superintendents, senior juvenile detention officers, juvenile detention officer supervisors, juvenile detention officers, house parents I and II, house parent supervisors, group treatment leaders, group treatment leader supervisors, rehabilitation therapists, and social services counselors of the Department of Juvenile Justice
- Current or former public defenders, assistant public defenders, criminal conflict and civil regional counsel, and assistant criminal conflict and civil regional counsel
- Current or former personnel of the Department of Health whose duties include, or result in, the determination or adjudication of eligibility for social security disability benefits, the investigation or prosecution of complaints filed against health care practitioners, or the inspection of health care practitioners or health care facilities licensed by the Department of Health
- Current or former member of the Armed Forces of the United States, a reserve component of the Armed Forces of the United States, or the National Guard, who served after September 11, 2001.
- Current or former nonsworn investigative personnel of the Department of Financial Services whose duties include the investigation of fraud, theft, workers’ compensation coverage requirements and compliance, other related criminal activities, or state regulatory requirement violations.
- Current or former emergency medical technicians or paramedics certified under Chapter 401, F.S.
Section 119.071(5)(i)1., F.S., also exempts the following occupations:
- Current and former U.S. Attorneys and Assistant U.S. Attorneys
- Current and former Judges of U.S. Courts of Appeal, U.S. District Judges and U.S. Magistrates
If you fall into one of the occupation groups listed above you may request exemption of personal information maintained by the Florida Department of Health by contacting Licensure Support Services by email at MQAOnlineService@flhealth.gov or by mail at
Department of Health
Licensing Support Services
4052 Bald Cypress Way, Bin C-10
Tallahassee, Florida 32399-3260
I am going to be moving to another state and they require that I provide their office with Florida licensure verification/certification. How do I go about doing this?
Go to our License Verification page to submit a request for verification/certification.