Frequently Asked Questions

Visit our License Verification website and click License Verification to verify the license of the individual you want to confirm is qualified to supervise you. Enter the name or license number and click Search. The Qualified Supervisor designation will show under Qualifications. If there is not a qualification listed, the individual is not a Qualified Supervisor.

The board defines face-to-face as physically being together in the same room at the time of the supervision or experience.

CSW: Contact the ASWB testing service directly.  (800) 225-6880 – ext. 3003

MHC & MFT: To get instructions and submit a DOH application for view ADA accommodations.

Go to our License Verification page to submit a request for verification/certification.

Rule 64B4-9.001, F.A.C. states in part, “A full record of services shall be maintained for 7 years after the date of the last contact with the client or user.” Definitions related to client records are outlined in Rule 64B4-9.002, F.A.C.

If you wish to receive a new license that reflects the name change, you must request a duplicate license. 

Log into your MQA Online Services Portal account, select Request Address Change from the “Manage My License Information” pulldown menu, make the necessary changes and click “Submit” to complete your update.

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service log-in page. If you cannot remember your password, you can select the Reset Password button to have a new password emailed to you.

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.

*Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.

Check your email account’s junk mail folder. If the temporary password email is not in your junk mail folder, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

Accounts are locked after 5 failed login attempts. You must close your browser and wait one hour before attempting to login again.